FAQs

Welcome to the Find n Go FAQ page! Whether you’re a traveler looking for information about our services or a business wanting to submit a listing, you’ll find the answers to our most frequently asked questions below. We’ve put together this page to help you navigate our website, understand our processes, and make the most of your experience with Find n Go. If you can’t find the answer to your question, feel free to contact us directly, and we’ll be happy to assist!

General Questions

  1. What is Find n Go? Find n Go is a comprehensive travel directory for Cape Town, the Western Cape, and the Garden Route. It helps you find top attractions, accommodations, dining spots, and activities.
  2. Who can use Find n Go? Anyone looking to explore Cape Town, the Western Cape, or the Garden Route can use Find n Go to discover the best things to do, places to stay, and places to eat.
  3. How does Find n Go work? Find n Go provides curated listings of local businesses and attractions. Users can browse listings by category, such as accommodation, restaurants, activities, and more.
  4. Is Find n Go free to use? Yes, browsing listings on Find n Go is free. We offer both free and premium listings for businesses, with the premium listings receiving additional visibility.
  5. Can I submit my business to Find n Go? Yes, businesses can submit their listings to Find n Go. We offer free listings as well as premium listings that provide added exposure.

Business Listings

  1. How can I submit a business listing? You can submit your business through the "Submit a Listing" page on our website. Simply fill out the form and provide your business details.
  2. What is the difference between a free and premium listing? A free listing provides basic visibility, while a premium listing offers enhanced features such as priority placement, more images, detailed descriptions, and better visibility.
  3. Can I update my business listing? Yes, you can update your listing at any time. Contact us if you need to make any changes or updates to your business details.
  4. How long will it take for my listing to be approved? Listings are manually reviewed and can take 2-3 business days for approval.
  5. Do I need to pay for a premium listing? Yes, premium listings are paid. You can choose from several pricing options for additional features and visibility.
  6. Can I change my listing type after it’s submitted? Yes, you can upgrade or downgrade your listing at any time. Please contact us to make the change.
  7. Can I cancel my listing? Yes, you can cancel your listing at any time by contacting us.
  8. What type of content is allowed in a listing? Listings must contain accurate and relevant information, including descriptions, images, and contact details for your business. Promotional content should be relevant to the listing.
  9. Is there a limit to the number of images I can upload? Free listings typically allow one image, while premium listings can support multiple images showcasing your business.

Submissions and Approvals

  1. How are listings approved? All listings are manually reviewed by our moderators to ensure the accuracy and relevance of the content.
  2. What happens if my listing is rejected? If your listing is rejected, we’ll notify you and provide feedback. You can resubmit the listing once the necessary adjustments are made.
  3. Do I need an account to submit a listing? Yes, you need an account to submit a listing. You can create an account on the Find n Go website to submit and manage your listings.
  4. What happens if I submit incorrect information? Incorrect information may lead to your listing being rejected. Please ensure all details are accurate before submitting.
  5. How do I contact the support team if I have issues with my listing? You can reach out to our support team by emailing findngodirectory@gmail.com.

User Experience

  1. How do I search for listings? Use the search bar at the top of the website to look for specific businesses or browse categories to explore listings by type (e.g., accommodation, restaurants, activities).
  2. Can I filter search results? Yes, you can filter results by category, location, rating, and other factors to find exactly what you're looking for.
  3. How can I save my favorite listings? You can create an account and bookmark your favorite listings to refer back to them later.
  4. Can I leave reviews on listings? Yes, you can leave reviews on most listings. Reviews help others make informed decisions about where to stay, eat, or visit.
  5. What should I include in a review? Include details about your experience, the service quality, and what you liked or didn’t like about the business or attraction.
  6. How do I contact a business listed on Find n Go? You can find the business’s contact details (phone number, email, website) on their listing page.
  7. Can I share a listing on social media? Yes, you can easily share any listing via social media buttons on the website.
  8. Are there any discounts or offers listed on Find n Go? Some businesses offer promotions and special deals. Look out for “special offer” tags on listings.
  9. Is there a mobile app for Find n Go? Currently, Find n Go is only available through the website, but we are working on offering a mobile app in the future.

Privacy and Security

  1. How do you protect my data? We use SSL encryption and other security measures to ensure your personal data is protected.
  2. Do you share my personal information with third parties? No, we do not sell or share your personal information with third parties. We only share your information when necessary to process your request.
  3. Can I update my personal information? Yes, you can update your personal details by logging into your account and editing your profile.
  4. What should I do if I forget my password? You can reset your password by clicking on the "Forgot Password" link on the login page.
  5. How do you handle spam? We do not tolerate spam. Any spammy or irrelevant content submitted through our platform will be removed immediately.

Payment and Transactions

  1. How do I pay for a premium listing? Premium listings can be paid via our secure payment gateways. We accept various payment methods, including credit cards.
  2. Is my payment information secure? Yes, all payment information is processed securely via encrypted payment systems.
  3. Can I get a refund for a premium listing? We do not offer refunds for premium listings once they are processed. However, if there is an issue, please contact us, and we will resolve it promptly.

Advertising and Partnerships

  1. How can I advertise with Find n Go? If you are interested in advertising on our platform, please contact us at findngodirectory@gmail.com for more information.
  2. Do you offer sponsored listings? Yes, we offer sponsored listings for businesses that want additional exposure. Contact us for pricing and details.
  3. Can I be featured on your social media channels? Yes, we occasionally feature listings on our social media accounts. Contact us if you’d like to be featured.

General Policies

  1. How do I report an issue with a listing? If you encounter an issue with a listing, you can report it by clicking the "Report" button on the listing page or contacting us directly.
  2. Can I submit a suggestion for improving the website? Yes, we welcome your feedback! Please send your suggestions to findngodirectory@gmail.com.
  3. Are there any restrictions on the type of businesses that can be listed? Yes, we only accept businesses related to travel, tourism, and services in Cape Town, the Western Cape, and the Garden Route. Listings must be family-friendly and comply with our content guidelines.
  4. What is the approval process for listings? All listings are manually reviewed by our moderators before being approved. This ensures that the information is accurate and appropriate.
  5. How can I contact the Find n Go team? You can contact us via email at findngodirectory@gmail.com.

Website Updates

  1. How often is the website updated? We update our website regularly to ensure the information is accurate and up-to-date, including adding new businesses and attractions.
  2. How can I stay informed about new listings or features? Subscribe to our newsletter or follow us on social media for the latest updates, listings, and promotions.

Legal

  1. What are the terms and conditions for using Find n Go? Please refer to our Terms and Conditions page for the full legal terms regarding the use of our platform.
  2. How do I protect my content on Find n Go? By submitting a listing, you retain ownership of your content but grant us permission to display it on our platform. Please review our content guidelines for more details.
  3. Can Find n Go be held responsible for inaccurate listings? While we verify listings, Find n Go is not liable for the accuracy of the information provided by business owners. We encourage users to double-check details before booking or visiting.
  4. How do I opt out of Find n Go emails or communications? You can unsubscribe from our emails by clicking the unsubscribe link in any of our email communications or by contacting us directly.

We hope this FAQ page has answered your questions and provided the information you need. At Find n Go, we are committed to making your travel experience in Cape Town, the Western Cape, and the Garden Route as seamless and enjoyable as possible. If you still have any questions or need further assistance, don’t hesitate to get in touch with us via our Contact Us page. We’re here to help you every step of the way. Happy exploring!